Work Experience

Stova (formerly eventcore)

Solution Specialist, Jul 2023 – May 2025

Collaborated with cross-functional teams to build and QA registration websites, customize data reports, design badge layouts, and configure integrations across multiple event management platforms to support the successful execution of large-scale conferences.

• Utilized Photoshop, Illustrator, and proprietary software to create dynamic badge layouts for conferences
• Configured custom data integrations using SQL and RegEx
• Performed end-to-end testing in collaboration with internal and external teams to ensure seamless API integration
• Created custom client-facing data reports using SQL
• Built dynamic HTML emails using proprietary code and conditional logic to display content in the appropriate language based on recipient qualifications
• Developed and configured registration website content using HTML, CSS, and Bootstrap for multilingual events (including English and localized translations)
• Wrote and maintained all documentation for a fully custom, white-glove registration platform
• Developed a formal onboarding program by creating documentation, configuring a mock event from technical specs, and building hands-on training scenarios tracked via SmartSheets
• Created and implemented standardized project task list templates in Salesforce outlining SOPs for project managers, solution specialists, and developers
• Designed technical specifications to ensure consistency in deliverables, including:
  • Detailed documentation of complex data integrations to create transparency across teams so updates could be safely made without disruption to live events
  • Established best practices and defined required information for gathering custom reporting and platform access requests from clients, ensuring they received the data and access needed for successful event execution
  • Testing plans for tool configuration and the rollout of a new email campaign platform
  • QA checklists for various stages of the project lifecycle

Onsite Events Lead, Jan 2022 – Jul 2024

Coordinated with project managers and led teams of event support specialists to execute onsite operations, including registration, badge printing, session scanning, and lead retrieval.

• Served as the primary point of contact for clients and third-party vendors
• Managed scheduling and logistics for onsite event staff
• Assisted in testing and coordinating software and hardware implementations
• Established and documented repeatable processes for AWS events, including imaging Surface laptops as kiosks and setting up Registration and Help Desk areas to ensure consistent onsite performance
• Participated in meetings with the AWS events team to develop best practices for onsite setup testing; created comprehensive badge print test cases, which led to the adoption of live test badges at each event for improved QA
• Conducted a documentation audit and proposed an onsite wiki to address pain points and improve access to operational knowledge
• Proposed and built a process flow chart for the Delivery team using task-based project management software, and partnered with a Project Manager to implement a templated version of the process

Senior Web Producer, Aug 2014 – Jan 2022

Collaborated with developers, project managers, and third-party vendors across multiple countries to implement technical components of registration websites, supporting the successful launch of large-scale tech events worldwide.

• Acted as a liaison between developers, project managers, third-party vendors, and non-technical clients to translate complex technical concepts, ensuring client requests aligned with both business needs and technical feasibility
• Consistently met deadlines across multiple, concurrent, fast-paced project timelines
• Utilized SQL and proprietary code to build, QA, and troubleshoot HTML emails using conditional logic to display personalized, language-specific content based on recipient criteria
• Coordinated budgeting, performance tracking, and delivery of multiple, concurrent daily email blasts—ranging from multilingual messages for a 36-city roadshow to blasts reaching over 500,000 recipients for tier-1 events
• Developed and configured registration website content via a CMS using HTML, CSS, and Bootstrap for multilingual events
• Used SQL to extract customized data and generate reports that enabled the event logistics team to make real-time decisions and quickly adapt to changing circumstances
• Oversaw onsite support for globally attended events, including registration area setup, testing check-in and badge printing integrations, and providing technical support and customer service to attendees
• Partnered with Sales as a subject matter expert to scope and estimate custom functionality based on time and resource requirements
• Developed and implemented best practices and documentation standards for collecting client-provided content and technical requirements

FARM Team

Recognizing the challenges caused by inconsistent and outdated documentation, a decision was made to establish a dedicated Farm team to centralize and maintain company knowledge and develop a structured onboarding process.

• Developed a comprehensive onboarding program that reduced new hire training time from one year to just one month
• Conducted a comprehensive documentation audit to evaluate existing content, assess accuracy, identify gaps, and determine locations of all resources
• Identified barriers to company-wide adoption of a doc site, extracted key problem statements, and implemented both technical and process-based solutions to drive engagement and improve long-term sustainability
• Led the coordination of technical documentation needs through thoughtful information architecture and a complete revamp of the internal documentation site, applying UX design principles and establishing a process for tagging and flagging content to enhance searchability and discoverability
• Authored technical documentation to standardize processes and ensure consistency across teams company-wide
• Initiated and led task forces to improve processes for requirement gathering, technical specification maintenance, and testing—resulting in the creation of a formal QA process and the establishment of a dedicated QA department

Technical Project Manager

Worked directly with internal developers, 3rd Party Vendors, and the Gates Foundation to manage all project life cycle phases for an annual white glove event for high-profile attendees with increased data security needs.

Web Design by Morgan

Freelance Web Design & Development, Jan 2012 – 2022

Designed and redesigned visual layouts; developed websites and custom WordPress themes; implemented SEO strategies; and managed technical data across projects.

Clients included: Mirsepasy Law Offices, Wendy Sobol Massage, Fuzzy Buddy’s, The Early Learning and Development Center, West Seattle Fence, The Family Therapy Center, Chet Williams Construction

Cobalt

Web Builder, Oct 2012 – Apr 2014

Collaborated with Account Advocates and Order Managers to build and QA car dealership websites according to specifications, using branding guidelines, templates, and widgets to ensure OEM brand compliance.

Seattle Central College

Tutor, Oct 2001 – Aug 2012

Tutored college students in writing, humanities, and English as a Second Language (ESL), providing individualized academic support to improve comprehension, communication, and coursework performance.

Early Learning and Development Center

Teacher, Dec 2007 – Aug 2011

Served as Lead Teacher in a NAEYC-accredited classroom for 4- and 5-year-olds.

• Planned and implemented weekly curriculum tailored to support each child’s social, emotional, physical, cognitive, and language development
• Conducted developmental assessments and facilitated parent-teacher conferences to communicate individual progress and growth